Terms of service
General Terms and Conditions
§ 1 Subject Matter of the Contract
The following terms and conditions apply to all goods that you purchase as a consumer or entrepreneur via the website mrmrshajr.de. Unless otherwise agreed, the inclusion of any of your own general terms and conditions that you may use is hereby rejected.
A consumer is any natural person who enters into a legal transaction for a purpose that can predominantly be attributed neither to their commercial nor their independent professional activity.
An entrepreneur is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Formation of the Contract
The buyer can purchase the goods offered through the seller's online shop.
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.
By clicking the [Buy / Order with obligation to pay] button, the buyer submits a binding order for the goods listed on the order page. The purchase contract is formed when the seller accepts the order by means of an order confirmation by email immediately after receiving the order.
The processing of the order and the transmission of all information required in connection with the conclusion of the contract take place by email, in part automatically. You must therefore ensure that the email address you have provided is correct, that the receipt of emails is technically guaranteed, and in particular that it is not prevented by SPAM filters.
§ 3 Prices and Payment Terms
Delivery generally takes place within 1–3 business days after the goods have been received by the shipping service provider. Unless otherwise stated in the seller's product and service description, the prices indicated are gross prices that include statutory value-added tax.
Up to a turnover of €10,000.00, German VAT (19 percent) applies; from an annual turnover of more than €10,000.00, the local VAT is charged. The seller participates in the OSS procedure (One-Stop-Shop) for the simplified remittance of foreign VAT.
Swiss customers pay 7.7 percent import VAT as well as any applicable customs duties. The sales prices to Switzerland are understood to be net sales prices.
The following payment methods are offered in the online shop:
- Credit card (Visa, Mastercard, AMEX)
- Maestro
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- EPS (Austria only)
- Klarna invoice
The goods remain the property of the seller until the purchase price has been paid in full.
§ 4 Warranty & Liability
The seller's warranty in the event of a defect is governed by the statutory provisions.
The seller is liable without limitation for intent and gross negligence and in accordance with the provisions of the Product Liability Act. In the case of slight negligence, the seller is liable for injury to the life, body or health of persons.
In other cases, the seller is liable for slight negligence only in the event of a breach of material contractual obligations (cardinal obligations). Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the contractual partner regularly relies. Liability for the breach of such a material contractual obligation is limited to the foreseeable damage typical for the contract, with which the seller had to reckon at the time the contract was concluded on the basis of the circumstances known at that time. This limitation of liability also applies in favour of the seller's vicarious agents.
Care instructions are sent together with the hair extensions. The customer is responsible for following them. The seller assumes no liability for damage caused by improper use, application or care.
Slight colour deviations of the photos in the online shop compared to the delivered products – due to screen displays, lighting conditions or the nature of natural-hair products – do not constitute a defect.
Furthermore, the seller assumes no liability for the services of third parties (e.g. hairdressers) who apply the extensions.
§ 5 Transport Damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such faults to the carrier as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the goods to the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment.
§ 6 Final Provisions
These General Terms and Conditions and the respective purchase contract concluded are governed exclusively by German law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the event that the buyer is a consumer, this applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
If one or more provisions of these Terms and Conditions are invalid, the remainder of the contract remains valid. Insofar as the provisions are invalid, the content of the contract is governed by the statutory provisions.
The place of performance for all services arising from the business relationships existing with us, as well as the place of jurisdiction, is the seller's registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual abode is not known at the time the action is brought. The right to bring an action before the court at another statutory place of jurisdiction remains unaffected by this.
§ 8 Information on Alternative Dispute Resolution
The EU Commission provides an online platform for dispute resolution ("ODR platform"), which can be accessed via the link http://ec.europa.eu/odr. If the customer is a consumer resident in the European Union, this platform may be used for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts.
The seller is not obliged and is generally not willing to participate in a dispute resolution procedure before a consumer arbitration board.
§ 9 Right of Withdrawal & Right of Return
If the buyer is a consumer resident in the EU, they are statutorily entitled to a 14-day right of withdrawal, cf. § 9.1 and 9.2.
In addition, as a gesture of goodwill, we offer you a 30-day right of return if the item is in the same condition in which you received it – that is, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase. To initiate a return, you can contact us at info@mrmrshajr.de. Please note that returns must be sent to the following address: Mr & Mrs Hajr, Elba Ahmetaj, Reitmorstraße 22, 80538 Munich, Germany.
If your return is accepted, we will send you a return label as well as instructions on how and where to send the package. Items sent back to us without a return having been requested beforehand will not be accepted. In the event of approval, you will receive an automatic refund to your original payment method within 10 business days.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g. perishable goods (such as food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products).
For hygiene reasons, the return or exchange of opened hair extensions is excluded if the security seal has been damaged or removed.
We also do not accept returns of hazardous materials, flammable liquids or gases. Unfortunately, we cannot accept returns of sale items or gift cards.
9.1. Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the last goods.
You may fill out the model withdrawal form or submit another clear declaration (by email or post) stating that you withdraw from this contract. If you make use of this option, we will promptly send you (e.g. by email) a confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
9.2. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you promptly and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold the reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties and functioning.
End of withdrawal instructions
We kindly ask you to return the goods to us in their original packaging.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To:
AJ Extensions
Elba Ahmetaj
Reitmorstraße 22, 80538 Munich, Germany
Phone: +49 176 834 796 73
Email: info@mrmrshajr.de
I hereby withdraw from the contract concluded by me for the purchase of the following goods […]
Ordered on […] and received on […]
Name of the consumer: […]
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Signature of the consumer: (only for notification on paper)
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